Refund Policy

Policy Overview

Our refund policy has been designed to ensure customer satisfaction while maintaining the integrity of our business operations. SOLARANEXIS values your investment in our products and services and aims to resolve any issues you may encounter.

Eligibility for Refunds

Customers may request a refund for products and services purchased through SOLARANEXIS under the following conditions:

• The request is made within thirty (30) days of purchase.
• The product is returned in its original condition without any damage.
• The service was not fulfilled as promised at the time of purchase.

Non-refundable Items

Certain items are not eligible for a refund, including:

• Custom orders or personalized products.
• Products or services purchased with promotional discounts.
• Digital goods that have been downloaded or used.

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] with your order details.
2. Provide a brief explanation of the reason for the refund request.
3. Our team will review your request and notify you of the eligibility and status within 5 business days.

Refund Timeframe

If your refund request is approved, the refund will be processed within 7-10 business days. The refund will be issued to the original payment method used during the purchase.

Contact Us

For further inquiries or assistance regarding our refund policy, please reach out to us at [email protected] or call us at 1-800-555-0199.